How can we help?

Answers to common questions, the latest NDIS updates, and ways to reach our team.

NDIS updates

Stay up to date with the latest news about changes to the NDIS.

When the NDIS price guide changes, we update our rates and let affected participants and workers know.

We'll always tell you before a clearance needs renewing — workers get reminders 30 days ahead.

If your plan changes, update your profile and our team will adjust your matches to suit.

A real person reads every message.

Questions about your matches, your support plan or your account — message us any time.

Help with your application, clearances or a current match — our team is here.

Talk to us about staffing solutions and coordination for your clients.

If something doesn't feel right, we want to know straight away.

Every report is reviewed by our staff team and followed up directly with the people involved.

Reports are handled privately. Only the staff team can see them.

If someone is in immediate danger, call 000 first, then let us know.